Return & Refund Policy – Maisonorx
At Maisonorx, we want you to be completely satisfied with your purchase.
If for any reason you’re not fully happy, you can return your order under the conditions below.
Return Conditions
You may return your order within 14 days of receiving it, in accordance with UK and EU consumer protection law.
Items must be in original condition: unworn, unused, and with all original tags and packaging intact.
Items that cannot be returned for hygiene or safety reasons may not be eligible for return.
Sale items may only be returned if they are defective or incorrectly delivered.
How to Return an Item
Send an email to 📧 info@maisonorx.com with your order number and the reason for your return.
You will receive detailed return instructions and the correct return address.
Carefully pack the item and send it back using a tracked shipping method.
Once your return has been received and inspected, you will receive a confirmation email.
Return Address
Returns are processed through our warehouse.
The full return address will be provided via email after your return request has been approved.
Return Shipping Costs
Return shipping costs are the responsibility of the customer, unless the item was delivered incorrectly or damaged.
Please keep your shipping receipt until your return has been processed.
Refund Policy
After we have received and approved your return, a refund will be issued within 5–10 business days via the same payment method used for your purchase.
If the product is not returned in its original condition, we reserve the right to withhold part of the refund or decline the return.
Returns sent after the 14-day period cannot be accepted.
Exchanges
Would you like a different size or item?
Simply contact us at 📧 info@maisonorx.com and our team will help arrange an exchange.