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At Maisonorx, customer satisfaction is important to us. If you are not completely satisfied with your purchase, you may return your order under the conditions below.

  1. Right of Return

You have the right to return your order within 14 days of receiving it, without giving any reason.

To initiate a return, please contact us at:
📧 info@maisonorx.com

Please include:

  • Your order number

  • The item(s) you wish to return

  • Reason for return (optional)

  1. Return Conditions

To be eligible for a return:

  • The item must be unused, undamaged, and in its original condition

  • The item must be in its original packaging

  • The return request must be submitted within 14 days of delivery

  • Proof of purchase is required

We reserve the right to refuse returns that do not meet these conditions.

  1. Return Shipping

  • Return shipping costs are the responsibility of the customer

  • Return shipping costs are non-refundable

  • The return address will be provided after your return request is approved

  • Please do not send items back without first contacting us

Depending on the product and location, return shipping costs may vary and can be higher for international returns.

  1. Non-Returnable Items

The following items cannot be returned:

  • Custom or personalized products

  • Hygiene-related products once opened

  • Items that show signs of use or damage caused by the customer

  • Items returned without prior approval

  1. Damaged or Incorrect Items

If your order arrives damaged or incorrect:

  • Contact us within 48 hours of delivery

  • Provide clear photos or videos showing the issue

  • We will offer a replacement or a full refund where appropriate

  1. Refunds

Once your return is received and inspected:

  • Refunds will be processed within 7–14 business days

  • Refunds are issued to the original payment method

  • Original shipping fees are non-refundable

  • Return shipping costs are non-refundable

  1. Order Cancellations

Orders can only be canceled if they have not yet been processed or shipped.
Once an order has been shipped, it must follow the return procedure.

  1. Exchanges

We do not offer direct exchanges.
If you wish to receive a different item, please return the original product and place a new order.

  1. Late or Missing Refunds

If you have not received your refund:

  • Check your bank account

  • Contact your payment provider

  • Then contact us at info@maisonorx.com if the issue persists

This Return & Refund Policy is suitable for UK and EU customers and is ready to be used on your website www.maisonorx.com .